Maverick User Rules

BY ACCESSING THE SERVICE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SERVICE.

1. We offer "attended unlimited" dial-up service per month, but you must be using the line to stay connected. For example: "You should not call in and then go to sleep, after starting a download." If the system catches you "idling" in such a manner, the system will automatically disconnect you from the Internet and suspend your account. Your account will only be reactivated upon calling the Bookkeeping department  and explaining your situation.

2. An E-mail will be sent out to all users around the end of each month ONLY as a reminder that payment is due on the 1st. Payment on all accounts is due upon the 1st of each month, and will be deemed late if not IN THE OFFICE by close of business (6:00 PM) on the 7th. No cash refunds. All late accounts will be charged a $5.00 suspension fee, regardless of reason. All checks must have the User ID on the check, (simply including the invoice is not acceptable). Accounts will be suspended on the close of business (6:00 PM) on the 10th if payment is not received, regardless of reason. To suspend or stop your account with Maverick you must contact us in wrting or by phone before the ending date--no other form is acceptable. If you do not notify us of your desire to stop the service, the account will continue to accrue charges and late fees.  Invoices will not be mailed on monthly Internet access accounts. If you need an invoice to pay from for business purposes, we will gladly furnish one to you by fax or other suitable arrangements. If your account is automatically charged to your credit card on file with us, we will charge the account during the first week of each month. If the charges are declined by your credit card company, we will attempt to charge the account one more time a week later. An additional $.50 will be added each time we try to charge your card (this is to cover the expense the credit card company charges our company for each attempt). If the second attempt also fails you will emailed to contact us with your payment instructions.

3. Our billing is in full month increments. If you use your account for only part of the month, and then stop, you will be charged for the entire month. Any account that is used and not paid for will be deemed theft of services and treated accordingly.

4. All users need to read our support page, and preferably print out the applicable portions. This will give the user information on how to setup their account and their Internet Configuration for their computer as well as their mail settings. (Reason: If you re-do your computer's hard drive, you will have these settings printed up & in hand to aid in your re-connection to the Internet). If you do not have a printer call us at 896-4595, and we will provide a copy of the settings for you ahead of time. (Please do not wait until it is too late.) We will not do a re-setup over the phone.

5. We have technical administrators available to teach you about the Internet, Windows 95, etc... at your site for $35.00/hour. To arrange for this service, please call the sysop at 896-4595, and an appointment will be setup for you as quick as possible. In addition to this service, we offer extensive ONLINE assistance via e-mail. Please refer to the support page for further information on this service.

6. When accessing information on a specific account, or inquiries about billing, we will only talk to the person for whom the account is set-up.

7. If you allow friends or family members to work on your computer and they break it, and are not able to fix it, we WILL charge to fix it. This includes your Internet setup.

8. Once an account is setup and running, any changes you allow to be made to either it or your computer (this includes your E-mail) will be up to you, but if they stop working & you need a tech to fix them, there will be a charge.

9. Once an account is setup and running, if you decide to change your UserID, we will charge you $25.00 to make the change, this will change your e-mail, and you will have to change your e-mail settings in your e-mail program.

10. Office hours are 9 AM till 6 PM, Monday through Friday, and 11 AM till 3 PM on Saturday for foot traffic, and Live Support is available for "special priced" paid accounts w/24 hours, 7 days a week, Live Support by calling the support number given to you at the time of registration.

11. No employee of Maverick Internet will be obligated to tolerate abuse, either verbally or written.

NOTE:

Violations of any of the above rules may lead to termination of the account and forfeit of payment.